UW Comm Lead Consulting

Community Manager

Focus

Community Engagement + Workflow Design + AI

Type

Paid Part-time Job

01 Overview

In my role as a Community Manager, I support the end-to-end coordination of volunteer-driven consulting projects, connecting volunteers with Seattle-based real-world clients across marketing, UX/UI design, video and audio production, and content creation.

As the program scaled, one key challenge emerged:
operations became fragmented and inconsistent across projects, leading to confusion and inactive onboarding, communication, and delivery.

02 My Goals

Efficiency & Consistency

Improve operational efficiency and consistency across projects

Scalable Worflow

Create a scalable workflow system for managing volunteers and clients

Delivery & Engagement

Ensure high-quality delivery and better participant experience

No reusable templates

Feedback are not recorded

Limited visibility of project tracking

No standarized workflow

03 Challenge

The Challenges

No standardized workflow across the project lifecycle
Communication depended heavily on individuals (not systems like email templates, SOPs)
Limited visibility into project progress and outcomes
Volunteer experience varied significantly

Key Problem

How can we create a repeatable system that supports both efficiency and quality as the program grows?

04 Approach

I redesigned the workflow into a structured, end-to-end system with three core stages:

I refined the communication system by building the standardized email template

Before (wrap up phase email )

After (wrap up phase email )

I refined the communication system by optimizing the project scope meeting structure.

Track Overview

Align Messaging

Define Timeline & Success Metrics

Clarify Next Steps

I designed a structured mid-project support system to standardize resource sharing and feedback collection, improving visibility and consistency across projects.

Volunteer Feedback Collection

Mid journey resources sent to volunteers

Track on Airtable

I close the loop by transforming top volunteer deliverables into social-ready content, collaborating with the Brand Manager to showcase selected projects on Instagram.

Showcase Deliverables

Track & Record Deliverables

Tool I used

Airtable

Account management

Tracking Volunteers

Google Workspace

Build workflow

SOPs/templats

Slack

Cross-team coordination

Communication

Figma

Visual assets design

Image editing

05 Workshop Execution

Coordinated logistics (venue, materials, communication)

Aligned with cross-functional roles (event, outreach, branding)

Managed end-to-end execution and real-time adjustments

Hosted and facilitated sessions

See What Changed

Improved overall operational efficiency by standardizing workflows with SOPs and reusable templates, reducing weekly workload from ~15 hrs to ~12 hrs.
Implemented consistent tracking and feedback systems, increasing feedback form completion rate by 30%.